When documenting an incident, which language should be avoided?

• A. Subjective opinions about individuals' character; focus on objective facts, times, and actions.
• B. Clear, factual descriptions.
• C. Neutral tone.
• D. Observations only.

Answer: (D)

Focus on objective, complete reporting. In incident documentation, the language should stick to neutral facts, times, actions, and outcomes, avoiding subjective judgments or interpretations. The option to write language that is limited to “observations only” should be avoided because it can omit important context—what happened in what order, what actions were taken, why decisions were made, and what resulted from those actions. A strong report records exactly what occurred, when it occurred, who was involved, what actions were taken, and the outcomes, all in a neutral tone. For example, instead of labeling someone as “uncooperative” or “aggressive,” note specific behaviors and times, such as “At 0930, subject refused to comply with instructions; officers issued a verbal reminder and placed a temporary hold.” The other options align with good practice: avoiding subjective opinions, using clear, factual descriptions, and maintaining a neutral tone.